Shipping policy
At Daddy Daycare, every piece is made especially for you. Our apparel is printed to order in Melbourne, Australia, before being packed and sent your way.
Australian Shipping
FREE EXPRESS SHIPPING AUSTRALIA-WIDE
We offer free Express shipping on all Australian orders.
As our products are made to order, please allow approximately:
Metro Australia: 5–12 business days
Non-metro Australia: 5–15 business days
These estimates include both production and delivery.
Crewnecks, hoodies and items with printing on both the front and back may require an additional 1–3 business days during production.
Please note that selecting Express shipping relates to the delivery service used once your order has been produced. As each item is made to order, Express shipping does not mean your order will be moved ahead in the production queue.
Delivery timeframes are estimates only and may vary during busy periods, public holidays or due to circumstances outside our control.
Tracking
Australian orders are sent using a tracked delivery service.
Once your order has been dispatched, tracking information will be provided where available so you can follow your delivery.
Please allow a short period for tracking information to become active after dispatch.
International Shipping
We ship to selected international destinations, including New Zealand, the United States and the United Kingdom.
For these destinations, please allow approximately 2–4 weeks for production and delivery.
International delivery times are estimates only and may vary depending on the destination, local postal services, customs processing and other circumstances outside our control.
Shipping charges for international orders will be displayed at checkout.
Customs, Duties & Taxes
International customers may be required to pay customs duties, import taxes or other charges imposed by their country.
These charges are determined by local authorities and, unless otherwise stated at checkout, are the responsibility of the customer.
Daddy Daycare does not control customs processing times or charges imposed by overseas authorities.
Incorrect Shipping Address
Please check your delivery address carefully before placing your order.
If you notice an error after ordering, contact us as soon as possible at hello@daddydaycareapparel.com.
Because orders move into production quickly, we cannot guarantee that an address can be changed once an order has begun processing or has been dispatched.
Customers may be responsible for additional delivery costs where an order needs to be resent because an incorrect or incomplete address was provided at checkout.
Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please check your tracking information first.
If you are still concerned, contact us at hello@daddydaycareapparel.com with your order number and we will help investigate the delivery.
Occasional delays caused by postal carriers, customs, severe weather, peak delivery periods or other circumstances outside our control may occur.
Lost or Damaged in Transit
If your parcel appears to have been lost or arrives damaged, please contact us as soon as possible at hello@daddydaycareapparel.com.
Please include:
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Your order number
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A description of the issue
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Photos of the parcel and item if it arrived damaged
We will investigate the issue and arrange any replacement, refund or other remedy that may be appropriate.
Nothing in this Shipping Policy excludes or limits any rights you may have under the Australian Consumer Law.
Questions?
If you have any questions about your order or delivery, please contact: