Shipping policy
Shipping Policy
At Daddy Daycare, every piece is made especially for you. Our apparel is printed to order in Melbourne, Australia, then packed and sent your way.
Shipping Rates and Delivery Times
| Destination | Price | Estimated delivery* |
|---|---|---|
| Australia | FREE on all orders | 3–5 business days |
| International (incl. New Zealand, USA, UK) | FREE on orders over $120 AUD / $15 AUD flat rate under $120 AUD | 5–15 business days |
Production time: Because every item is printed to order, please allow time for production before dispatch. Crewnecks, hoodies and items printed on both front and back may need an extra 1–3 business days.
Australian Orders
All Australian orders ship free, with no minimum spend.
Orders are sent with Authority to Leave, so no signature is required. If the carrier finds a safe place, your parcel will be left there. If not, they'll leave a card so you can arrange redelivery or collection from your local post office.
International Orders
We ship to New Zealand, the United States and the United Kingdom. Enjoy free shipping on orders over $120 AUD, or a $15 AUD flat rate on orders under $120 AUD. Prices at checkout are shown in your local currency.
Once your order reaches the destination country, it's handed to your local postal service for final delivery. You can continue tracking it with them using your original tracking number.
Customs, Duties and Taxes
United States: US orders are fulfilled from our US facility, so no import duties apply.
United Kingdom: UK orders valued at £135 or less are not currently charged customs duty, and UK VAT is included at checkout. Orders over £135 may be subject to import VAT and customs duty, payable before delivery. UK customs rules for low-value parcels are changing, and any charges applied by UK authorities are the customer's responsibility.
New Zealand and other destinations: Your order may be subject to import duties or taxes set by local authorities. These are the customer's responsibility unless stated otherwise at checkout.
*Delivery timeframes are estimates only and don't include customs processing. Delays can occur during busy periods, public holidays (especially Christmas) or due to circumstances outside our control. Prices may vary slightly due to currency conversion.
Tracking
Once your order has been dispatched, you'll receive an email with your tracking number and a link to follow your delivery. Please allow a short time for tracking to become active.
Incorrect Shipping Address
Please double-check your address before ordering. If you spot an error, email us as soon as possible. Because orders go into production quickly, we can't guarantee changes once processing has started. If an order needs to be resent because of an incorrect or incomplete address, additional delivery costs may apply.
Returns and Refunds
As every item is printed to order, we don't accept returns or exchanges for change of mind, including incorrect size selection. Please check our size guide before ordering. For full details, see our Refund Policy.
Damaged, Lost or Incorrect Orders
If your order arrives damaged, faulty or incorrect, or hasn't arrived within the expected timeframe, email us at hello@daddydaycareapparel.com with your order number, a short description and photos of the parcel and item. We'll investigate and arrange a replacement, refund or other appropriate remedy.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
Questions?
Contact us at hello@daddydaycareapparel.com and include your order number so we can help quickly.